Frequently Asked Questions

Yes, somebody over the age of 18 must be present for an in-person or virtual home energy assessment.

• Make sure an individual over the age of 18 is present.
• Before your assessment, ensure that you have access to the rooms where your heating and water heating equipment are located. This may include prior landlord approval.
• Remove tripping hazards or obstructions from your walking pathway.

• Before your assessment, ensure that you have access to the rooms that your heating and water heating equipment are located.
• Make sure your smartphone or tablet has a working camera, is fully charged, and is connected to Wi-Fi.
• Ensure your device has one of the following browsers to use our video-sharing software: including Chrome, Safari, Firefox, Microsoft Edge, and Opera.

After choosing a date and time that works for you, a trained energy specialist will:

• Walk-through your home to analyze your energy usage.
• Generate a customized report of your energy saving opportunities.
• Install energy-saving products throughout your home that you qualify for, including faucet aerators, showerheads, insulating pipe wrap, air conditioner covers, and a smart thermostat.
• Provide an assessment report detailing your estimated annual savings and recommendations for additional saving opportunities.

During your virtual assessment:

• Your Microsoft Teams link will be emailed to you right before your assessment begins. Please look for an email from support@microsoftteams.com "You've been invited to join a Teams meeting." Click on "Join meeting."
• Once you access the link, click "Join Session." When a pop-up box appears with "Join the video chat," select "Auto Detect" for both camera and microphone, then click "Join."
• Using the video-sharing software, your energy advisor will guide you through your home to view and assess opportunities for no-cost energy-saving products.
• After the walk-through of your home, your energy advisor will create a personalized assessment report. This report will detail your estimated annual savings based on all the products that are installed. The report will also provide information on additional recommendations. Your final report will be emailed after the assessment has been completed.

After your virtual assessment:

• Your no-cost products will be delivered to your home. You may discuss any delivery specifications with your energy advisor. After the delivery, we will make a follow-up call to ensure the products have arrived and are functioning as expected.

Customers who participate in the Savings Your Way home energy assessment and receive the energy-saving products can become more energy efficient right away. You'll also learn about additional ways to save energy in your home which can help you save energy and money. If you complete a virtual assessment, you will receive a follow-up survey call from a member of our team. Answer a few questions about your experience and receive an additional $25 gift card. Anyone can also receive a $15 gift card for any referral who completes an assessment.

An in-person or virtual home assessment typically lasts between 30-60 minutes, depending on the size of your home, the areas being assessed, and the installation of the products you are eligible to receive.

A personalized report is emailed after your assessment is completed. It includes details on your estimated savings and provides recommendations on additional ways you can save energy throughout your home, as suggested by your energy advisor.

Call (833) 427-7283 (GAS-SAVE) Monday - Friday, 9 a.m. to 6 p.m. EST, or email us to reschedule an appointment at ProgramTeam@ngrissavings.com.

In-person assessment – Your energy specialist will be equipped with the complimentary products to either install on-site or leave them with you.

Virtual home energy assessment – A package with your complementary products will be delivered by mail and sent to your home within 3-7 days of completing the assessment, without the need for a signature.

Microsoft Teams is a collaboration and communication platform that allows users to chat, video call, share files, and hold online meetings. You can join a web session with customers or colleagues easily by clicking on the link sent to you via email. You don't need to download the app to join a meeting; simply use a supported web browser.

Microsoft Teams works with most modern browsers, including Chrome, Safari, Firefox, Microsoft Edge, and Opera.

The Microsoft Teams link will be emailed to you shortly before your assessment begins. Please look for an email fromsupport@microsoftteams.com with the subject "You've been invited to join a Teams meeting." Click on "Join meeting." When a pop-up appears, select "Auto Detect" for both your camera and microphone, then click "Join now."

We recommend using a smartphone or portable tablet with video capabilities. Ensure your device has Wi-Fi or network connectivity. Devices with an unlimited network data plan may help avoid connectivity issues. Before your assessment, identify any Wi-Fi or network dead spots around your home, including the basement and outside. Make sure your device is fully charged, close any open apps, and consider restarting your device before the assessment. Microsoft Teams works with most modern browsers, such as Chrome, Safari, Firefox, Microsoft Edge, and Opera. Prior to your assessment, ensure your device has one of these browsers.

WaterSense certified showerheads and bathroom faucet aerators are available at no cost through the assessment. These water-saving products listed below help reduce water use and the energy needed to heat that water:  

• Existing bathroom aerators (must be higher than 1.0GPM)
• During the assessment, your energy advisor will look at your showerhead(s), and bathroom aerators(s) to determine if you qualify.

The assessment offers up to six feet of free pipe insulation for the hot water pipes on your domestic water heater at no cost. To qualify for free pipe insulation, your hot water heater must have existing pipe that is bare and free of existing insulation. For customers with recirculation pumps and hot water boilers, you may qualify for more than six feet of free pipe insulation. Your energy advisor will determine if you qualify.

For installation assistance, please contact the program at (833) 427-7282 (GAS SAVE), Monday - Friday, 9 a.m. to 6 p.m. EST.

National Grid customers can call (833) 427-7282 (GAS SAVE), Monday - Friday, 9 a.m. to 6 p.m. EST for questions.

Download Guide

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If you’ve received and installed a smart thermostat, you can earn $25 right away by enrolling in our ConnectedSolutions program. You can also earn annual rewards for reducing gas use when demand is high in the community. Visit ngrid.com/nyc-connectedsolutions to learn more and enroll today.