Frequently Asked Questions

Yes, somebody over the age of 18 must be present for an in-person or virtual home energy assessment.

• Make sure an individual over the age of 18 is present.
• Before your assessment, ensure that you have access to the rooms where your heating and water heating equipment are located.
• Remove tripping hazards or obstructions from your walking pathway.

• Before your assessment, ensure that you have access to the rooms that your heating and water heating equipment are located.
• Make sure your smartphone or tablet has a working camera, is fully charged, and is connected to Wi-Fi.
• Ensure your device has one of the following browsers to use our video-sharing software: Chrome, Safari, Firefox, Internet Explorer 11 (Edge) or Opera.

After choosing a date and time that works for you, a trained energy specialist will:

• Walk-through your home to analyze your energy usage.
• Generate a customized report of your energy saving opportunities.
• Install energy-efficient faucet aerators, showerheads and insulating pipe wrap.
• Provide an assessment report detailing your estimated savings and information about additional programs, rebates, and saving opportunities.

During your virtual assessment:

• Your Surfly link will be emailed to you right before your assessment begins. Please look for an email from support@surfly.com with a subject of "You've been invited to join a co-browsing session."
• Once you access the link, click "Join Session." When a pop-up box appears with "Join the video chat," select "Auto Detect" for both camera and microphone, then click "Join."
• Using the video-sharing software, your energy advisor will guide you through your home to view and assess opportunities for no-cost energy-saving products.
• After the walk-through of your home, your energy advisor will review your personalized assessment report which will detail your estimated annual savings if all the products you receive are installed. The report will also provide information on additional recommendations. Your final report will be emailed after the assessment has been completed.

After your virtual assessment:

• We follow a contactless delivery process. Your NO-COST products will be delivered to your home. You may discuss any delivery specifications with your energy advisor. After the delivery, we will make a follow-up call to help you install the products.

Customers who participate in the Savings Your Way home energy assessment and install all the recommended products* can become more energy efficient and save on their energy bills. You'll also learn about additional ways to save energy in your home, including available equipment rebates from National Grid. If you complete a virtual assessment, you will receive $25 gift card after completing a validation survey. You can also receive a $15 gift card for referrals who complete an assessment.

*Products are subject to eligibility requirements. Offers are subject to change.

An in-person or virtual home assessment typically lasts 30-45 minutes, depending on the size of your home and areas to be assessed.

A personalized report is emailed after your assessment is completed. It includes details on your estimated savings and provides recommendations on additional ways you can save energy throughout your home, as suggested by your energy advisor.

National Grid customers must call (833) 427-SAVE (7283) or email us to reschedule an appointment at ProgramTeam@ngrissavings.com.

In-person assessment – Your energy specialist will be equipped with the complimentary products to either install on-site or leave them with you.

Virtual home energy assessment – A contactless delivery of your complementary products will be sent to your home within 3-7 days of completing the assessment, without the need for a signature.

Surfly is a video-sharing software that is an easy way to share a web session with customers. There is no software to download, simply click on the link that is sent to you via email and you're ready to start using Surfly.

Surfly works with most modern browsers such as Chrome, Safari, Firefox, Internet Explorer 11 (Edge) and Opera.

The Surfly link will be emailed to you right before your assessment begins. Please look for an email from support@surfly.com with a subject of "You've been invited to join a co-browsing session." Click "Join Session." When a pop-up appears with "Join the video chat," select "Auto Detect" for both camera and microphone then click "Join."

For the best experience, we recommend you use a smartphone with video capabilities. You can also use a tablet with video capabilities. Make sure you have Wi-Fi or network connectivity to your mobile device. Devices with an unlimited network data plan may be used to avoid connectivity issues. Prior to your assessment, please note any Wi-Fi or network connectivity dead spots around your home, including the basement and outside. Make sure your mobile device is fully charged and you close any apps you have open prior to the assessment. Restarting your device prior to the assessment is recommended. Surfly works with most modern browsers such as Chrome, Safari, Firefox, Internet Explorer 11 (Edge) and Opera. Prior to your assessment, please ensure your device has one of these browsers. Please note that headphone microphones may not be compatible with the Surfly tool.

WaterSense certified showerheads and kitchen and bathroom faucet aerators are available at NO COST through the assessment. These water-saving products listed below help reduce water use and the energy needed to heat that water: 

• Existing bathroom aerators (must be higher than 1.0GPM)
• Existing kitchen aerators  (must be higher than 1.5GPM)
• During the assessment, your energy advisor will look at your showerhead(s), bathroom aerators(s) and kitchen aerator(s) to determine if you qualify.

The assessment offers up to six feet of free pipe insulation for the hot water pipes on your domestic water heater. To qualify for free pipe insulation, your hot water heater must have existing pipe that is bare and free of existing insulation. For customers with recirculation pumps and hot water boilers, you may qualify for more than six feet of free pipe insulation. Your energy advisor will determine if you qualify.

For installation assistance, please contact the program at (833) 427-7282 (GAS SAVE).

National Grid customers can call (833) 427-SAVE (7283) for questions.